While the service was not bad, the issue with my vehicle has not been resolved. The service technicians said they were not able to duplicate the issue, and decided to just give the vehicle back to me instead of investigating further. While I know an intermittent issue is not easy to resolve, I did provide video proof of the three messages that I was receiving on the dashboard message center and the error light that was coming on. I was never told if GM was ever contacted to see if this is something they have seen in the past (google search would indicate that I am not the first person to deal with an issue with the traction control and stabilitrak system) and whether they possibly had a diagnostic plan they could provide. After taking my vehicle back, the error messages and light returned 5 miles away from the dealership. I needed my vehicle for the weekend, so I decided to deal with it and bring it back the following week. I did that, and my vehicle was kept for over 4 days, and again I was told that after 38 total test miles in those 4 days, the techs were unable to duplicate the issue so they told me to pick my vehicle up (still not fixed) again. It has been 2 1/2 days since I picked it up and the messages/error light came back again today. There is obviously an issue with my vehicle, and I don't completely fault the dealership shop for not getting this fixed, even after 6 total days (two separate times they've had it) of being able to diagnose it. I'm concerned something more extreme than the messages showing up, loss of traction control system, loss of stabilitrak system, and acceleration that becomes very jumpy will happen in the future. I am disappointed that I'm basically being told that GM is not going to work on the issue unless it is actively happening. This is costing me money in a rental car for the first time I brought the vehicle in for service, personal time, and time I have to remove myself from work.
Judith, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. Porter Chevrolet prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Porter Chevrolet, we value our customers and we look forward to seeing you on your next visit.
We're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact Mr. Bob Karstetter or e-mail us at firstname.lastname@example.org or call us so we can learn more details and discuss options.
Good experience all around, from the initial call for the appointment to the final pick up. There was an issue with the part not being available, however they called around to find what was needed and we were back on track in no time.
Congratulations on your vehicle Torshawn and thanks so much for taking the time to share your feedback with us! We work hard to make sure we are providing excellent experiences. We will share your comments with our team and we look forward to seeing you at our dealership in the future.
Justin, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Carla, we sincerely appreciate your feedback. Each employee is a valued member of the Porter Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
My visit was made for servicing, specifically a oil change. Express Service did a nice job. I work a short distance from the dealership and I very much appreciated the ride to work by a happy, friendly gentleman. Servicing was very convenient at the dealership and yes, I plan to return.
Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Porter Chevrolet, we always strive for service excellence. Let us know if we can do anything else and thanks again!