On behalf of everyone at Porter Chevrolet, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact us at your earliest convenience so we can resolve your concerns.
Years and years ago I had heard a lot of 'negatives' about Porter Chevrolet, and never dealt with them at all. We would go to another dealer for our 'Chevy's'. A year ago, when I was ready for a new vehicle, I thought I would give them a try, as a member of my family has been working there for 5 years. I am a happy customer!
Regina - thank you for taking the time to write about your experience at our dealership. All of us at Porter Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Porter Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
The person the checked my car in was not happy to see me, she also told me she
Would do me a favor this time, I did not have enough miles on my new car for Chevy to reimburse them, I had explained that I was going to Florida, she said I could get the oil change done in Florida, I said at Disney, that's when she said she would do me a favor, then first come first served, I called for an appointment and was told they would not take one, so she told me that after I showed up at 6:30 am it might be a while, I expressed my disapproval. Now she also said it was to soon to rotate my tires and she would not do that part of the service, I reminded her that I was driving to Florida, she said no tire rotation. So when my tires don't wear evenly I hope you take responsibility and replace them, you did not do the service, also I hope Chevy knows, for multiple reasons. I have not been able to get the scratch on my car painted because they say that even if I make an appointment for a month from now, they might not get to it for a few days after I drop it off. I left Ford because, I was unhappy after buying 5 Ford's, and my children buying Ford's they did not want my business, Porter has been worse so far, she did me a favor, and would not do the tire rotation. Not being able to get my new car repaired from you body shop. Please print this. Show all managers, your management team is terrible, you have Great salesman, with great personalities, and your management team needs to be replaced.
Salesman Randy Day was great to work with. I enjoyed working with him. My truck has 900 miles on it and has made a hard clunk twice now at either a red light or stop sign when I go to accelerate. I took it in to get checked because this is my 4th pickup (3rd Chevy) and I've never felt anything like this before. they told me that they called gm and we're told this was a perfectly normal problem. I was told that it's backlash between the rear differential and the transmission. I've never had a problem like this so I wanted to share.