Great work as always. This service department is one of your best, without a doubt. On a side note, i also bought a used truck from the dealership this weekend, and would like to commend the sales staff as well; Pete Moran and the entire staff at Porter Used Cars are awesome.
Hi Thomas, thank you for taking the time to leave a review for us at Porter Chevrolet. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
I purchased the lifetime oil changed. The receptionist said for today’s visit it will be $20 and i reluctantly agreed as there was a line and wanted to make sure i wasn’t waiting forever. Still had to wait for 2 hours and once finished i paid and requested to know why i what i was paying for. I was advised it was for the premium oil change. This was never disclosed to me prior and feel like it’s just a way your reps can get commission on up sale. Poor customer experience and will not be purchasing or doing business when i purchase my next vehicle
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.